FREQUENTLY ASKED QUESTIONS (FAQ)


  • Are all products on Jollof.com original and Genuine?

    Jollof.com is committed to ensuring that all products offered are original and genuine. Any outlet found contradicting this standard will be immediately delisted from Jollof.com.

  • Are prices on Jollof.com negotiable?

    Prices on Jollof.com are non-negotiable.

  • Why do prices for the same product vary on Jollof.com?

    Different vendors offer same products at different prices. You are free to purchase any products after considering their offer and rating.

  • Are there hidden charges if I place an order on Jollof.com such as tax?

    There are no hidden charges. All costs, inclusive of tax and shipping fees, are visible at final checkout.

  • What are delivery costs?

    Delivery costs are the costs incurred by Jollof.com to bring your ordered items to the indicated delivery addresses.

  • Can I pay on delivery for my orders?

    Pay on delivery is currently unavailable. Jollof.com only accepts online payment for orders.

  • What is my card number, expiry date and CVV/security code?

    Jollof.com requires your 16-digit Card Number, card expiry date and Card Verification Code (CVV) for payments of orders. Please note that Jollof.com does NOT save your card information and you would be required to enter it anytime you make purchases on Jollof.com.

  • Why was my credit/debit card declined?

    Please verify from your bank that your card is activated for online payments.

  • Does Jollof.com take any measures to prevent card fraud?

    We take frauds very seriously and have put in place the required security measures to detect all forms of frauds. All payments are monitored for suspicious activities and some transactions are manually verified especially when it appears the transactions was not authorized by the card owner.

  • How do I use Coupons/Vouchers?

    At the checkout stage, simply enter the coupon or voucher code in the provided box and click apply.

  • Do you have Mobile Apps?

    Jollof.com mobile app is currently being developed for both Android and iOS devices. This would be made available on Play store and Appstore once completed.

  • How do I know my Order have been received?

    Once you click on "Submit Order", you will see a Thank You message and receive a confirmation email. You can be rest assured that your order has been sent electronically to the vendor.

  • How do I know if my order has been confirmed?

    You’ll receive a confirmation email once your order has been confirmed.

  • How do I cancel or rectify My Order?

    Orders can be cancelled up to the time it has been confirmed. Send us an email: info@jollof.com or contact us via our Social Media channels, including WhatsApp, or call our support line and we will migrate your request for you.

  • How do I change my delivery address?

    Contact us via our support platforms and we will process your request.

  • My order is delayed. What should I do?

    We do all we can to get your orders to you at the earliest. The delay is most likely as a result of higher-than-usual volume of demand. Also, you would be provided notifications on the status of your orders when it is running behind time or ahead of schedule. Our order management process ensures that all customers are adequately informed on the progress of their orders.

  • How long does it take to receive my product?

    The average delivery timelines are displayed on the product page but it also depends on your city.

  • I have placed an order for “Pick-up” but I meant to place it for “Home Delivery”, what do I do?

    Contact Jollof.com via our support platforms and quote your “Order Number” so we can process your request.

  • I have a complaint against the delivery agent who came to deliver my order. What should I do?

    We sincerely apologize for any inconvenience caused. Please send us an email at info@jollof.comor contact us through our support platforms so that we can sort things out.

  • The item was bad, can I get a refund?

    Contact Jollof.com via our support platforms, quoting your Order Number, for an immediate resolution. Unfortunately, we cannot give you a refund, but the vendor may reimburse you.

  • Still have Questions?

    If you are having trouble navigating the website or have any other questions, please send email at info@jollof.com or contact us via our social media channels.

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