Terms of Service

General Terms and Conditions of Use of the Marketplace for Buyers and Sellers

Introduction

Welcome to Jollof.com, the online marketplace that connects buyers and sellers of various products and services in Nigeria. Jollof.com is owned by Estuary Business Solution Limited (EBS), a company registered in Nigeria with registration number RC 123456. By accessing or using jollof.com, you agree to be bound by these terms and conditions, as well as our privacy policy and any other policies that we may publish from time to time. Please read them carefully before you start using Jollof.com.

Registration

To use some of the features or services on Jollof.com, you may need to register an account with us. You must provide us with accurate and complete information when you register and update it as necessary. You must also keep your account password secure and confidential. You are responsible for all the activities that occur under your account. You must notify us immediately if you suspect any unauthorized access to or use of your account. We reserve the right to suspend or terminate your account at any time without notice if you breach these terms and conditions or any other policies that we may publish from time to time.

Jollof.com Services

We provide jollof.com as an online platform that facilitates transactions between buyers and sellers of various products and services in Nigeria. We offer various features and services on jollof.com, such as product listing, payment processing, delivery service, return service, customer service, feedback system, dispute resolution, and others. We may also offer additional features or services in the future. We reserve the right to modify, suspend, or discontinue any of our features or services at any time without notice. We are not liable for any loss or damage that you may suffer as a result of such actions.

You agree to use our features and services by these terms and conditions and any other policies that we may publish from time to time. You must not use our features or services for any fraudulent, deceptive, manipulative, abusive, unethical, or illegal purposes. You must also respect the rights and interests of other users and third parties when you use our features or services.

You acknowledge that we are not a party to any contract or agreement between you and the seller or any other third party regarding the products or services that are sold on jollof.com. We are not responsible for the quality, safety, legality, accuracy, completeness, or suitability of any products or services that are sold on jollof.com. We are not liable for any disputes, claims, damages, losses, liabilities, costs, or expenses that may arise from your use of our features or services or your transactions with sellers or any other third parties.

Transactions

We provide jollof.com as an online platform that facilitates transactions between buyers and sellers of various products and services in Nigeria. We do not own, produce, sell, deliver, or guarantee any of the products or services that are listed on jollof.com. We are not a party to any contract or agreement between you and the seller or any other third party.

We are not responsible for the quality, safety, legality, accuracy, completeness, or suitability of any products or services that are sold on jollof.com. We are not liable for any disputes, claims, damages, losses, liabilities, costs, or expenses that may arise from your use of jollof.com or your transactions with sellers or any other third parties. You agree to comply with all applicable laws and regulations in Nigeria, as well as Jollof.com’s policies and standards when you use Jollof.com or engage in transactions with sellers or any other third parties. You must not use jollof.com for any fraudulent, deceptive, manipulative, abusive, unethical, or illegal purposes. You must also respect the intellectual property rights of others and not use any trademarks, logos, images, or other content that belongs to someone else without their permission. You must also respect the privacy and personal information of sellers and not use it for any unauthorized purposes.

You acknowledge that we have the right to monitor, record, review, or intervene in any of your communications with sellers or any other third parties on jollof.com. We may also contact you the seller or any other third party to assist in resolving any disputes or problems that may arise from your transactions on jollof.com. We are not liable for any loss or damage that you may suffer as a result of such actions.

Payment

You agree to pay the seller the full amount of the purchase price, including any taxes, shipping costs, or discounts, for the products or services that you buy on jollof.com. You can choose to pay through bank transfer, mobile money, or any other payment method that we may offer. You are responsible for providing us with accurate and complete payment information and updating it as necessary. We are not liable for any delays or errors in your payment due to incorrect or incomplete payment information.

You acknowledge that we act as an intermediary between you and the seller to process your payment. We do not store your payment information on our servers. We use a third-party payment service provider to handle your payment transactions securely and efficiently. You agree to abide by the terms and conditions of the payment service provider when you use their service.

You acknowledge that we have the right to withhold, deduct, refund, cancel, or reverse your payment at any time without notice if we suspect or discover that you have violated these terms and conditions or any other policies that we may publish from time to time. We are not liable for any loss or damage that you may suffer as a result of such actions.

Delivery

You agree to receive the products or services that you buy on jollof.com from the seller in a timely and professional manner. You can choose to receive them through jollof.com’s delivery service or the seller’s delivery service. You must clearly understand the delivery option and charges before you place your order and inform the seller of your rights and obligations regarding delivery.

If you choose to receive them through jollof.com’s delivery service, you agree to follow our delivery guidelines and cooperate with our delivery partners. You must provide us with accurate and complete delivery information and update it as necessary. You must also confirm the receipt and satisfaction of the products or services that you receive from the seller on jollof.com within 24 hours after delivery. You are responsible for paying the delivery fees to us before we remit your payment to the seller.

If you choose to receive them through the seller’s personal delivery service, you agree to bear all the risks and costs associated with delivery. You must ensure that the seller’s delivery service is reliable, efficient, safe, and legal. You must also confirm the receipt and satisfaction of the products or services that you receive from the seller on jollof.com within 24 hours after delivery. You are liable for any loss or damage that may occur during delivery.

You acknowledge that we are not a party to any contract or agreement between you and the seller or any other third party regarding delivery. We are not responsible for the quality, safety, legality, accuracy, completeness, or suitability of any delivery service that you use. We are not liable for any disputes, claims, damages, losses, liabilities, costs, or expenses that may arise from your receipt of products or services from sellers or any other third parties.

Returns Policy

You agree to return the products or services that you buy on jollof.com to the seller by their return policy. You must clearly understand the return policy before you place your order and inform the seller of your rights and obligations regarding returns. You must also request a return from the seller on jollof.com within 14 days after delivery if you are not satisfied with the products or services that you receive from them. You must return the products or services to the seller in their original condition and packaging within 14 days after receiving their approval. You are responsible for paying the return shipping costs unless the return is due to a fault or error on the seller’s part.

You acknowledge that we act as an intermediary between you and the seller to process your return. We do not store your return information on our servers. We use a third-party return service provider to handle your return transactions securely and efficiently. You agree to abide by the terms and conditions of the return service provider when you use their service.

You acknowledge that we have the right to withhold, deduct, refund, cancel, or reverse your payment at any time without notice if we suspect or discover that you have violated these terms and conditions or any other policies that we may publish from time to time. We are not liable for any loss or damage that you may suffer as a result of such actions.

Customer Service

You agree to provide excellent customer service to sellers and potential sellers. You must communicate with them in a respectful, courteous, and honest manner. You must answer their questions, inquiries, feedback, reviews, complaints, or any other issues that they may have regarding your orders or transactions. You must also resolve any disputes or problems that may arise from your transactions with sellers fairly and amicably.

You acknowledge that we have the right to monitor, record, review, or intervene in any of your communications with sellers or any other third parties on jollof.com. We may also contact you the seller or any other third party to assist in resolving any disputes or problems that may arise from your transactions on jollof.com. We are not liable for any loss or damage that you may suffer as a result of such actions.

User Conduct

You agree to conduct yourself respectfully and courteously. All users are expected to engage respectfully with our platform and other users. Any form of misconduct, including but not limited to harassment, fraud, or the dissemination of inappropriate content, may result in the temporary or permanent suspension of your account. In and honest manner when you use jollof.com or interact with other users or third parties on jollof.com. You must not engage in any conduct that is harmful, offensive, abusive, harassing, threatening, defamatory, libelous, slanderous, fraudulent, deceptive, manipulative, unethical, or illegal on jollof.com. You must not post, upload, transmit, or share any content that is obscene, vulgar, pornographic, violent, hateful, discriminatory, or otherwise violates the rights and interests of others on jollof.com. You must not interfere with the operation of jollof.com or its features or services

or attempt to gain unauthorized access to any part of jollof.com or its features or services. You acknowledge that we have the right to monitor, moderate, edit, delete, or remove any content or conduct that we deem inappropriate or unacceptable on jollof.com at any time without notice. We may also suspend or terminate your access to jollof.com or any of its features or services at any time without notice if you breach these terms and conditions or any other policies that we may publish from time to time. We are not liable for any loss or damage that you may suffer as a result of such actions.

Intellectual Property

You acknowledge and agree that all the intellectual property rights in and to jollof.com and its features and services, including but not limited to its design, layout, logo, name, domain name, trademarks, trade names, graphics, images, text, content, software, code, data, and any other materials or elements on jollof.com are owned by or licensed to us or our affiliates or partners. You do not acquire any ownership or license rights in or to any of our intellectual property rights by accessing or using jollof.com or its features and services.

You agree to respect our intellectual property rights and not use them for any unauthorized purposes. You must not copy, reproduce, modify, adapt, translate, distribute, publish, perform, display, transmit, or create derivative works from any part of jollof.com or its features or services without our prior written consent. You must not use any of our trademarks, trade names, logos, or other identifying marks without our prior written consent. You must not use any of our intellectual property rights in a way that is confusingly similar to or dilutes our brand identity or reputation.

You acknowledge and agree that any content that you post, upload, transmit, or share on jollof.com is your original creation and does not infringe the intellectual property rights of others. You grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and sublicensable license to use, copy, reproduce, modify, adapt, translate, distribute, publish, perform, display, transmit, and create derivative works from your content to operate and improve jollof.com and its features and services. You also grant us the right to use your name, username, profile picture, or other identifying information in connection with your content. You waive any moral rights that you may have in your content.

You agree to indemnify, defend, and hold harmless us and our affiliates and partners from and against any claims, demands, actions, suits, proceedings, damages, losses, liabilities, costs, and expenses (including legal fees) that may arise from your breach of these terms and conditions or your infringement of the intellectual property rights of others.

Limited Liability

I have already added the Limitation of Liability section in the previous response. Please see the following paragraph:
we limit our liability to you for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses, to the amount that you have paid to us for the use of jollof.com and its features and services, if any, in the 12 months preceding the event giving rise to the claim.

we are not liable to you for any damages that exceed this limitation or that are excluded by law.

Disclaimer

We provide jollof.com as an online platform that facilitates transactions between buyers and sellers of various products and services in Nigeria. We do not own, produce, sell, deliver, or guarantee any of the products or services that are listed on jollof.com. We are not a party to any contract or agreement between you and the seller or any other third party. We are not responsible for the quality, safety, legality, accuracy, completeness, or suitability of any products or services that are sold on jollof.com. We are not liable for any disputes, claims, damages, losses, liabilities, costs, or expenses that may arise from your use of jollof.com or your transactions with sellers or any other third parties.

Indemnity

You agree to indemnify, defend, and hold harmless jollof.com, its affiliates, directors, officers, employees, agents, and partners from and against any claims, demands, actions, suits, proceedings, damages, losses, liabilities, costs, and expenses (including legal fees) that may arise from your use of jollof.com or your breach of these terms and conditions or any other policies that we may publish from time to time.

Governing Law

These terms and conditions are governed by and construed by the laws of the Federal Republic of Nigeria. You agree to submit to the exclusive jurisdiction of the courts of Nigeria for any disputes or matters arising from or related to these terms and conditions or your use of jollof.com.

Changes to Terms and Conditions

We may revise these terms and conditions at any time by posting the updated version on Jollof.com. You are advised to check this page regularly for any changes. Your continued use of Jollof.com or its features and services after any changes are posted constitutes your acceptance of the revised terms and conditions.

Contact Us

If you have any questions, comments, feedback, complaints, or suggestions regarding these terms and conditions or jollof.com and its features and services, please contact us at:

Estuary Business Solution Limited (EBS) is located at 80B Lafiaji Way, Dolphin Estate, Ikoyi, Lagos State, Nigeria. Phone: +2347048258922 Email: info@ebs.com

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